VakıfBank Takes an Innovative Step in Customer-Branch Communication

VakıfBank (IS: VAKBN) has expanded the boundaries of digital banking by adding another innovative solution that simplifies the lives of its customers. In line with the motto "Digital Simplifies," the newly launched "Send Instruction to Branch" menu allows corporate clients to quickly transmit their instructions to the bank without the need to visit the branch for transactions that cannot be completed via VakıfBank Mobile or internet banking, aiming to maximize the customer experience.

Continuing its mission to be a pioneer in digital transformation within the banking sector, VakıfBank is dedicated to enhancing customer experiences and providing new solutions that make life easier. Viewing innovation not merely as a concept, but as a lifestyle that transforms all business processes, VakıfBank is expanding the horizons of digital banking with the "Send Instruction to Branch" menu.

Through this menu, corporate clients can send instructions related to their accounts to the branches linked to them via VakıfBank Mobile and internet banking. The instruction query menu allows clients to view the status of their instructions in real-time and track the entire process, thereby aiming to enhance customer satisfaction through trust and transparency.

By transferring the communication traffic between customers and branches to a digital platform, this menu reduces overhead, facilitates the more corporate transmission of instructions, and allows for quick resolution, ultimately elevating customer satisfaction to new heights.

With the "Send Instruction to Branch" menu, VakıfBank encourages its customers to shift their traditional banking habits to digital channels. This menu not only provides a secure transaction opportunity but also opens the door to significant transformation within the financial sector by altering the way business is conducted.